Front Office Cobots
Enhancing the Functionality of Front Offices
These cobots sustain actions. They provide the information that is necessary to deal with the problems that are managed by the front office. They allow managing regular information and conflictive situations. They are based on knowledge managers integrated with procedure managers.
Using Ontogenetic Maps
The front office cobots are based on the ontogenetic maps of both the functions involved and of conflict management to ensure the functioning of the front office.
Developing Binary Actions
These cobots provide the operational binary actions that are needed to solve problems based on the rules that categorize such problems, which are integrated with rules that manage the avoidance of negative consequences. They include the pilot tests that need to be done to confirm the functionality of the solutions.